Sales tax and tax exemption
Some customers may make purchases on behalf of an organization that is exempt from paying state and local sales taxes. In these cases, our e-commerce provider FastSpring can refund the sales tax to the customer's payment account once the transaction is complete. At this time, there is no way to prevent the sales tax from being collected on the order initially.
Customers can submit a copy of their tax exemption certificate or other supporting paperwork issued by the state government at https://questionacharge.com along with their order reference/order ID. Upon receipt of the paperwork, our Support team will refund the sales tax back to the original payment account.
From the time our Support team replies to a ticket with a tax refund request, it can take a few business days for the funds to post back to the customer's payment account.