Invoices, sales tax and VAT
Get your invoice
After completing the order and receiving the order confirmation, you can get the invoice, issued directly by our e-commerce provider FastSpring.
The link is included in the order confirmation and available at
https://sites.fastspring.com/nagarsoft/order/invoice/ORDER-NUMBER
where ORDER-NUMBER is your order number.
Sales tax exemption
Some customers may make purchases on behalf of an organization that is exempt from paying state and local sales taxes. In these cases, our e-commerce provider FastSpring can refund the sales tax to the customer's payment account once the transaction is complete. At this time, there is no way to prevent the sales tax from being collected on the order initially.
Customers can submit a copy of their tax exemption certificate or other supporting paperwork issued by the state government at FastSpring consumer support along with their order reference/order ID. Upon receipt of the paperwork, our Support team will refund the sales tax back to the original payment account.
From the time our Support team replies to a ticket with a tax refund request, it can take a few business days for the funds to post back to the customer's payment account.
Your order is refused: invalid VAT number
If you receive an error saying that the order cannot be processed due to invalid VATID, make sure:
- You have entered your VATID properly including the country code
- The currency shown is the currency of your country
If the data is correct, please try placing the order again (you'll not be charged twice) by using a different browser (or clearing the cache of the browser you are using).
If you are still having problems, please contact support.