Troubleshooting
Something not working as expected? Find out what's causing it and fix it step by step.
- Collect diagnostic information for support
- Abbreviations are not detected or expanded
- There is a lag when typing
- Remove unwanted notifications when executing a template
- Sent text is not formatted properly in Microsoft Word or Outlook
- The Reload Database message is popping up multiple times a day
- The text is garbled or not expanded properly
- Working with Remote Desktop applications or Citrix
- Database cannot be loaded error message / Loaded database is empty
- Running PhraseExpander in applications that require admin privileges
- How to manually update PhraseExpander if autoupdate fails
- Input Form window is not displayed and the application window is locked
- Duplicate variables are present in the template
- High CPU usage in the Task Manager
- Setting PhraseExpander to high priority
- Dragon cannot type directly inside the Input Form
- Fixing interaction between PhraseExpander and the Outlook Zoom plugin